Attendance Policy

• Students must attend their scheduled classes. More than three cancellations per month are not allowed, except in emergency cases.
• Both teachers and students must join the class on time and avoid any delays.
• Missed lessons will be rescheduled and compensated accordingly.

Important Notice

• If a student is unable to attend a class, they must inform us via WhatsApp at least 3 hours before the session and ensure it is rescheduled.
• If no prior notice is given, the class will not be compensated, except in cases of illness or bereavement.

Flexible Pricing Plans

• Students can modify their selected pricing plan upon joining the academy.
• Adjustments can include increasing or decreasing the number of lessons or study hours.

Quality Assurance

• Our quality team will join classes periodically to evaluate the learning experience.

Parental Reports

• Parents will receive a lesson summary after each class.
• A monthly progress report will also be provided.

Feedback & Privacy

• Our quality team will regularly reach out to gather feedback.
• If you have any concerns, please feel free to share them.
• Islamiya School ensures complete confidentiality, and all complaints remain private.

Payment Policy

• Payments are due monthly.
• If payment is not made by the 6th of the new month, classes will be suspended until the fees are cleared.
• If a student faces difficulty making a payment on time, they should contact us for assistance.

Official Holidays

• Muslims celebrate two major holidays: Eid al-Fitr and Eid al-Adha.
• The academy will be closed for the first two days of each Eid, after which classes will resume as normal.

Academy Guidelines

• Students are not allowed to take lessons with teachers outside the academy.